Running an online store can be a daunting task, especially when it comes to managing your customer relationships. That’s where CRM (Customer Relationship Management) software comes in. By using a CRM system, you can streamline your sales process, improve customer satisfaction, and increase profitability. If you’re using Shopify as your e-commerce platform, you’ll need a CRM that integrates seamlessly with it. In this article, we’ll outline the best CRM for Shopify in 2021.
1. Shopify’s Built-in CRM
Shopify’s built-in CRM is a great option for small businesses with limited needs. You can use it to track basic customer information, order history, and communication logs. It also offers basic marketing tools, such as email campaigns and customer segmentation. However, if you need more advanced features like automation, custom reporting, or lead scoring, you may need to look for other options.
2. Hubspot CRM
Hubspot CRM is a popular choice among businesses of all sizes. It offers powerful features like lead generation, lead management, sales automation, and customer segmentation. It also integrates seamlessly with Shopify, allowing you to track your customers’ behavior in real-time. Hubspot CRM is free to use, with an option to upgrade to premium plans that offer more advanced features.
3. Salesforce CRM
Salesforce CRM is one of the most widely used CRM systems in the world. It offers a comprehensive suite of tools for sales, marketing, and customer service. With Salesforce CRM, you can automate your sales process, track customer behavior, and create personalized marketing campaigns. It also integrates seamlessly with Shopify, allowing you to sync your customer data and order history. However, Salesforce CRM is more expensive than other options, and it may take longer to set up.
4. Zoho CRM
Zoho CRM is a cloud-based CRM system that offers a wide range of features, from lead generation to customer service. It also integrates seamlessly with Shopify, allowing you to sync your customer data and order history. Zoho CRM is affordable, with plans starting at $12 per user per month. It also offers a free version for up to three users.
5. Pipedrive CRM
Pipedrive CRM is a sales-focused CRM system that offers a visual sales pipeline for tracking your deals. It also integrates seamlessly with Shopify, allowing you to sync your customer data and order history. Pipedrive CRM is affordable, with plans starting at $15 per user per month. It also offers a free trial period.
6. Agile CRM
Agile CRM is a comprehensive CRM system that offers features for sales, marketing, and customer service. It also integrates seamlessly with Shopify, allowing you to sync your customer data and order history. Agile CRM is affordable, with plans starting at $8.99 per user per month. It also offers a free version for up to 10 users.
7. Insightly CRM
Insightly CRM is a powerful CRM system that offers features for sales, marketing, and project management. It also integrates seamlessly with Shopify, allowing you to sync your customer data and order history. Insightly CRM is affordable, with plans starting at $29 per user per month. It also offers a free version for up to two users.
Conclusion
Choosing the best CRM for your Shopify store depends on your business needs and budget. Shopify’s built-in CRM is a great option for small businesses with limited needs, while Hubspot CRM, Salesforce CRM, Zoho CRM, Pipedrive CRM, Agile CRM, and Insightly CRM are all great options for businesses of all sizes. Whatever option you choose, make sure it integrates seamlessly with Shopify to ensure a smooth sales process.